GrowMyBrand AI and enquiries
Questions and recent conversation context you submit to GrowMyBrand AI are processed through Cloudflare Workers AI to generate a reply. This chat does not inspect your store or access private accounts. Do not include passwords, payment details or customer data. The Numbers tool calculates scenarios from the figures you enter; those figures are not sent to the language model. A scope request is emailed to our team through Resend so we can respond. Submitting a question or request does not take a payment.
Business notes by email
The separate signup form asks for your email address and consent. Resend delivers a confirmation email. You only join the active list after confirming. Cloudflare stores your email address, signup source, consent version, dates and subscription status. Unconfirmed signups expire after 48 hours. Each business-notes email will include an unsubscribe link. We keep an unsubscribe record to avoid sending further notes. An enquiry does not subscribe you to this list. Contact hello@growmybrand.com.au to ask about access or deletion.
1. Scope and who this policy applies to
This Privacy Policy explains how GrowMyBrand handles personal information collected through this website, through enquiries, during engagements, and through related tools, portals, assistants, automations, and connected services.
It applies to prospective clients, clients, website visitors, referral sources, and users of any GrowMyBrand-operated product, portal, assistant, or automation feature.
2. The information we collect
We may collect contact details such as name, email address, phone number, company or brand name, website, and enquiry details.
We may collect service-delivery information such as project notes, account access details, campaign information, website or store data, account IDs, communication records, approvals, feedback, and materials you provide to us.
If you use an assistant, portal, automation, or similar feature, we may collect prompts, uploads, instructions, outputs, event logs, error logs, and usage metadata needed to operate, secure, support, and improve that feature.
When you use the website, we may collect technical information such as IP address, browser or device type, pages viewed, timestamps, referral data, and diagnostic or performance information.
3. How we collect it
We collect personal information directly from you when you contact us, send us an enquiry, become a client, provide access to systems, upload material, or use our tools or services.
We may also collect information automatically through website technologies, server logs, analytics, diagnostics, security tooling, or connected software integrations.
In some cases, we may receive information from your team, contractors, agencies, platforms, or software providers where you authorise that flow or where it is reasonably necessary for the service.
4. How we use personal information
We use personal information to respond to enquiries, assess fit, prepare proposals, deliver services, operate products, provide support, manage billing, maintain security, investigate issues, and meet legal obligations.
We may also use information to monitor platform risk, diagnose failures, improve workflows, train internal processes, and maintain product quality and safety controls.
We do not need your consent to use ordinary personal information in every case, but where consent is required by law, we will rely on it or ask for it.
5. AI features, assistants, and automation data
If you use a GrowMyBrand assistant, legal-helper feature, automation, knowledge base, or connected workflow, the content you submit and the outputs generated may be processed by us and by third-party software providers engaged to run that feature.
We may keep prompts, instructions, outputs, and event logs for service delivery, safety, debugging, abuse prevention, audit trails, billing, and product improvement.
Do not upload sensitive personal information, legal privilege material, or confidential third-party material into an assistant or automation unless the workflow is expressly approved for that use.
You remain responsible for deciding what information is appropriate to submit, what outputs to rely on, and what final action is taken.
6. Disclosure to providers and overseas recipients
We may disclose personal information to service providers who help us host the website, operate email and calendars, provide analytics, process diagnostics, run infrastructure, support assistants or automations, manage documents, or otherwise deliver the service.
Those providers may be located in Australia or overseas. Where practical to say so, overseas processing may occur in the United States or other countries where our providers or their sub-processors operate.
We may also disclose information where required by law, to enforce our rights, to respond to a lawful request, or as part of a business restructure or asset transfer.
7. Security, storage, and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. No system is perfectly secure, and we do not guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purpose it was collected, for legitimate business records, for dispute management, and to comply with legal obligations.
We may delete, de-identify, or aggregate information when it is no longer reasonably required.
8. Access, correction, and complaints
You can ask us for access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
If you have a privacy complaint, contact us first so we can investigate it. If we cannot resolve it, you may have the right to complain to the Office of the Australian Information Commissioner.
9. Contact
Privacy questions, access requests, correction requests, and complaints can be sent to hello@growmybrand.com.au.
Last updated: 26 March 2026.