Clear terms.
Real boundaries.

These terms govern your use of the GrowMyBrand website and, where no other document overrides them, the services, tools, portals, templates, automations, AI features, and related work delivered under the GrowMyBrand name.

For paid engagements, the contract is built from three layers: (a) the proposal, order form, statement of work, invoice, or subscription page specific to your engagement; (b) these terms; and (c) any product-specific terms we clearly state apply. When those documents conflict, the project document wins. Then product-specific terms. Then this document.

You accept the contract by signing, clicking accept, paying an invoice, placing an order, activating a service, or continuing with the engagement after the documents land in your inbox. Whichever comes first.

If you are accepting on behalf of a company, trust, or other entity, you confirm you have the authority to bind that entity. If you are not sure whether you do — find out before you click.

The version of these terms in force when your engagement starts is the version that applies to that engagement, unless we agree otherwise in writing.

GrowMyBrand provides advisory, implementation, and operational support across ecommerce — including brand positioning, Shopify builds and improvements, conversion work, customer journey design, payments guidance, AI-supported systems, automations, workflow tools, portals, templates, and connected growth infrastructure.

Some engagements include access to software-like features: dashboards, assistant tools, portal access, workflow agents, or beta capabilities. What you get access to depends on your scope, subscription level, and what is live in the current product offering.

What we are not: your law firm, your licensed financial adviser, your tax accountant, your compliance officer, or your regulated representative. Unless a separately qualified professional service is explicitly written into your engagement document, anything we say on legal, regulatory, tax, or compliance topics is general commercial context — not advice you should act on without checking with the appropriately qualified professional.

All final commercial, legal, operational, advertising, platform, and compliance decisions are yours to make and yours to own.

Some GrowMyBrand services are built on AI-supported systems — drafting tools, assistant features, information tools, workflow automations, connected account actions, and agent-style features that generate text, recommendations, drafts, classifications, summaries, or suggested next steps.

AI is genuinely useful and we use it deliberately. It is also imperfect. Outputs can be incomplete, outdated, incorrect, biased, out of scope for your situation, or produced with more confidence than the underlying evidence warrants. Review everything before acting on it. Do not use AI outputs as the sole basis for legal, regulatory, financial, tax, employment, product safety, or other high-stakes decisions.

Any legal-assistant or compliance-oriented feature we offer is an information-support tool — not legal advice, not a substitute for a qualified lawyer who has read the actual facts, and not something that creates any professional-client relationship between you and GrowMyBrand.

If you connect ad accounts, merchant accounts, analytics, or CRM systems, you stay responsible for budgets, targeting, creative, claims, account settings, payment methods, user permissions, and compliance with platform rules and applicable law. That does not transfer to us when you grant access.

Automations can pause, fail, trigger at the wrong time, be blocked by a platform, or produce outputs you did not intend. You are responsible for keeping appropriate human oversight in place and for monitoring connected systems.

We may suspend, limit, or remove AI or automation features if we have reasonable grounds to believe there is misuse, security risk, platform risk, or a product integrity issue.

Your business stays yours. That means you remain responsible for your products, offers, pricing, claims, disclosures, ad copy, campaigns, customer communications, refund settings, privacy compliance, tax, licensing, merchant accounts, website content, fulfilment, and regulatory obligations — throughout the engagement and after it ends.

For the work to go well, you need to provide accurate and complete information, timely access, timely approvals, and clear direction. Delays, errors, or losses that trace back to incomplete information, held-back context, slow approvals, or agreed steps that were not implemented are on you — not us.

Now the part that every honest service business has to say: we do not guarantee revenue, profit, conversion rate improvements, lower ad costs, customer retention, payment processor approval, platform approval, reduced chargebacks, funding outcomes, search rankings, merchant account stability, or any other commercial result. This is not a disclaimer designed to make you feel less confident — it is the truth. Business outcomes depend on too many variables that sit outside any adviser’s control.

Think of it the way you think about financial markets. Past results from other clients are not a promise of what happens with yours. Anyone who does guarantee specific revenue outcomes is either taking on unlimited downside risk (which they are not) or telling you what you want to hear (which we will not). What we can promise is that we will do the work properly, apply genuine experience, and tell you the truth when something is not going the way it should.

Forecasts, examples, case studies, ranges, and strategic scenarios are directional thinking — not contractual commitments.

Modern ecommerce businesses run on third-party infrastructure — Shopify, Google Ads, Meta, payment processors, banks, gateways, marketplaces, email platforms, logistics providers, domain registrars, hosting services, app providers, analytics tools, and more. You have a separate contractual relationship with each of those providers and are bound by their terms, billing rules, policies, technical limits, and enforcement decisions.

We are not liable for third-party downtime, suspensions, account freezes, bans, billing errors, rejected campaigns, rejected merchant applications, delayed reviews, outages, API changes, policy changes, security incidents, or any other decision made by a platform outside our control. We cannot override a processor. We cannot un-ban an ad account. We cannot force a marketplace to approve your application. What we can do is help you understand the landscape, prepare the right way, and respond well when platforms do unexpected things.

When we recommend a third-party provider, that is a commercial recommendation based on experience — not a warranty that the provider will perform as expected or accept your application. You are responsible for deciding whether any provider is the right fit for your business and risk profile.

Fees, scope, payment structure, timing, and inclusions are set out in the project or product document that applies to your engagement. Unless stated otherwise, all fees are in Australian dollars and are exclusive of GST.

Invoices are due by the stated date without set-off, withholding, or deduction — unless Australian law specifically requires otherwise. If payment is late, we may suspend access to tools or portals, pause active work, or withhold delivery until the account is back in good standing. You also agree to cover reasonable costs we incur in recovering overdue amounts.

If the scope of work grows because your instructions materially expand beyond the original brief, we may pause the affected work and agree a revised scope, fee, and timeline before continuing.

Fees paid for reserved capacity, strategic planning, diagnostic work, custom build work, and setup work that has already begun are generally non-refundable — unless the law requires otherwise or we agree in writing. Nothing in this clause excludes or limits any refund right, remedy, or consumer guarantee that cannot lawfully be excluded under Australian law.

Each party keeps ownership of the intellectual property, systems, frameworks, methods, processes, prompts, templates, software, and know-how they brought into the engagement.

Once fees for a deliverable are paid in full, we grant you a perpetual, non-exclusive, non-transferable licence to use the bespoke deliverables created specifically for your brand in your own business and commercial operations.

Our underlying methods, prompt systems, code libraries, reusable frameworks, process documents, datasets, and know-how remain ours — unless we explicitly assign them to you in writing. That is not unusual for any professional service relationship.

You warrant that everything you give us — content, imagery, data, trademarks, copy, account access — is yours to share and that using it for the engagement will not infringe anyone else’s rights. If something turns out not to be, that is on you.

Both parties keep each other’s confidential information confidential and only use it for the engagement — unless disclosure is required by law or the information has entered the public domain through no fault of the party receiving it.

You must not share our confidential methods, frameworks, pricing, prompt systems, internal materials, or non-public product information outside your business, except with advisers or employees who genuinely need it and are bound by appropriate confidentiality obligations.

We will not publicly name you as a client or publish confidential results, account data, or internal materials without your consent. We may keep internal records of the work for compliance, support, and dispute management purposes — which is standard practice for any advisory business.

We handle personal information in accordance with our Privacy Policy and applicable Australian privacy law. The Privacy Policy is published on this website and sets out how we collect, use, store, and disclose information.

If you submit enquiry details, customer data, account data, campaign data, uploads, or other material through our tools or channels, you confirm you are authorised to share it and that your collection and disclosure of that material is lawful.

Please do not send sensitive personal information, health information, legally privileged material, or highly confidential third-party data through an enquiry form, assistant feature, portal, or automation — unless we have expressly asked for it and the relevant workflow is set up to handle it appropriately.

Unless we agree otherwise in writing, you remain the controller of your customer and business data. Retention, disclosure, consent management, and compliance obligations attached to that data are yours to manage.

We will perform all services with reasonable care and skill. That is a real commitment, not a throwaway line.

Outside of that, and except for rights that cannot lawfully be excluded, we do not warrant that services, assistant features, automations, portals, templates, dashboards, or software-like features will be uninterrupted, error-free, immune to every security risk, or suited to every use case you can imagine.

Drafts, estimates, strategy options, assistant outputs, prototypes, and examples are tools for review and decision-making — not guaranteed final answers. Apply judgment before acting.

To the maximum extent permitted by law, all implied representations, warranties, guarantees, and conditions that can be excluded are excluded. Nothing in these terms removes or restricts any right or remedy that cannot lawfully be taken away — including non-excludable consumer guarantees under the Australian Consumer Law.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, punitive, or consequential loss — including loss of revenue, profit, goodwill, business opportunity, platform access, anticipated savings, or data — even where that loss was foreseeable.

To the maximum extent permitted by law, GrowMyBrand’s total aggregate liability arising from any engagement or product — whether in contract, tort (including negligence), statute, equity, or any other basis — is capped at the fees actually paid by you for that engagement or product in the 12 months before the event giving rise to the claim.

Where a non-excludable guarantee under the Australian Consumer Law applies to services not ordinarily acquired for personal, domestic, or household use, and to the extent permitted by section 64A of Schedule 2 of the Competition and Consumer Act 2010 (Cth), our liability is limited, at our election, to supplying the services again or paying the cost of having them supplied again.

Nothing in these terms limits or excludes liability for fraud, wilful misconduct, or any liability that cannot lawfully be capped or excluded.

You indemnify GrowMyBrand and its personnel against third-party claims, losses, liabilities, costs, and expenses (including reasonable legal costs) arising from: (a) your products, services, or campaigns; (b) your materials, data, or instructions; (c) your breach of applicable law; (d) your breach of these terms; or (e) your use of deliverables in a way that goes beyond what was supplied or approved by us.

We indemnify you against third-party claims that final bespoke deliverables created solely by us for your engagement infringe an Australian intellectual property right — except where the claim arises from your materials, your instructions, third-party content, modifications we did not make, or use outside the agreed scope.

A party seeking the benefit of an indemnity must give prompt written notice of the claim, allow the indemnifying party reasonable control over the defence and settlement, and provide reasonable cooperation. The indemnifying party must not settle a claim in a way that admits fault on the other party’s behalf or imposes obligations on the other party without their written consent — not to be unreasonably withheld.

We may suspend work or access immediately if you fail to pay on time, misuse the service, expose us or the service to material legal or platform risk, abuse members of our team, or commit a material breach that cannot wait 14 days to sort out.

Either party may terminate for material breach if that breach is not remedied within 14 days of written notice — or immediately if the breach is incapable of remedy.

You may also exit an ongoing engagement for convenience on written notice. Fees for work already performed, reserved time, committed third-party costs, and non-cancellable work remain payable. You cannot exit partway through and claim a refund for the part you no longer want.

When an engagement ends, your right to access subscription-based tools, portals, or assistant features may end immediately — unless we agree a transition period in writing.

Termination does not erase obligations that arose before it or provisions designed to survive it: fees owed, IP ownership, confidentiality, privacy obligations, indemnities, liability caps, and dispute resolution terms all continue after the engagement ends.

If something goes wrong, we ask that both parties try to resolve it through direct, good-faith discussion before taking it to a court. That window is at least 14 days, unless urgent injunctive or interlocutory relief is genuinely necessary.

These terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland and the appellate courts above them.

You must not misuse this website, interfere with its operation, attempt unauthorised access, scrape restricted areas, introduce malicious code, or use the site in a way that is unlawful or harmful to GrowMyBrand or other users.

You must not use protected website content, restricted pages, or private materials to build competing datasets, models, or products without our written permission.

We may update, suspend, or remove website content at any time without notice.

Questions about these terms, our privacy practices, or the contracting entity for your specific engagement can be directed to hello@growmybrand.com.au. We will respond.

If you want the legal entity details before committing to anything, ask before accepting a proposal or paying an invoice. That is the right time to ask.

Last updated: 26 March 2026.