Clear terms.
Real boundaries.

These terms govern your use of the GrowMyBrand website and, unless a project document says otherwise, the services, tools, software, portals, templates, automations, AI features, and related work supplied under the GrowMyBrand name.

In these terms, GrowMyBrand means the contracting party identified in the applicable proposal, order form, invoice, statement of work, subscription page, or other engagement document. If no separate engagement document applies, it means the operator of this website.

For a paid engagement or product, the contract is made up of: (a) the applicable proposal, order form, statement of work, invoice, subscription page, or other service-specific document; (b) these terms; and (c) any additional product or service-specific terms we clearly state apply to that service.

If those documents are inconsistent, the project-specific or product-specific document prevails to the extent of the inconsistency, then any service-specific terms, then these terms.

You accept the contract by signing, clicking accept, paying an invoice, placing an order, activating or using a paid service, or continuing with the engagement after receiving the contract documents.

If you accept on behalf of a company, trust, or other entity, you warrant that you have authority to bind that entity.

The version of these terms in force on the date your engagement or subscription starts applies to that engagement or subscription unless we both agree otherwise in writing.

GrowMyBrand provides advisory, implementation, creative, operational, ecommerce, payments, marketing, automation, AI-support, review, audit, and related services. That can include positioning, website and Shopify work, customer journey review, conversion work, payments guidance, retention planning, templates, portals, knowledge bases, and connected workflow systems.

Some services may include software-like features, assistant features, portal access, dashboards, automations, workflow agents, or beta tools. Access to those features may depend on your scope, subscription, permissions, platform availability, and our current product offering.

Unless we expressly agree in writing, we do not act as your law firm, solicitor, barrister, licensed financial adviser, tax adviser, accountant, insurer, compliance officer, credit provider, or regulated professional representative.

Any legal, tax, regulatory, platform, or compliance commentary we provide is general information for the engagement unless a separately qualified professional service is expressly included in writing.

You must review and approve all final commercial, legal, operational, advertising, compliance, and platform decisions yourself.

Some GrowMyBrand services may use AI-supported systems, drafting tools, assistants, legal-assistant-style information tools, workflow automations, or connected account actions. Those features may generate text, summaries, recommendations, classifications, alerts, drafts, workflows, or suggested actions.

AI and automation outputs can be incomplete, outdated, incorrect, biased, poorly scoped, or unsuitable for your specific facts. You must review all outputs before acting on them and must not rely on them as the sole basis for legal, regulatory, advertising, employment, financial, tax, product, safety, or other high-stakes decisions.

Any legal-assistant or compliance-oriented feature is an information-support tool only. It is not legal advice, does not create a solicitor-client or barrister-client relationship, and is not a substitute for advice from an appropriately qualified lawyer who has reviewed the facts.

If you connect ad accounts, merchant accounts, analytics accounts, CRM tools, or similar systems, you remain responsible for budgets, bids, targeting, keywords, creative, claims, approvals, account settings, payment methods, user permissions, and compliance with platform rules and law.

Automations may pause, fail, trigger late, trigger incorrectly, be blocked by a platform, or produce outputs you do not want. You are responsible for monitoring connected systems and keeping appropriate human supervision in place.

We may suspend, limit, or remove AI or automation features if we reasonably believe there is misuse, security risk, excessive legal risk, unacceptable platform risk, or a product integrity issue.

You remain responsible for your business and brand at all times. That includes your products, offers, pricing, claims, disclosures, ad copy, campaigns, customer communications, refund settings, privacy compliance, tax, licensing, merchant processing, website content, fulfilment, and regulatory compliance.

You must provide accurate and complete information, timely access, timely approvals, and clear instructions. You are responsible for delays, errors, or losses caused by incomplete information, slow approvals, withheld context, or failure to implement agreed steps.

We do not guarantee revenue, profit, conversion rate lifts, lower ad costs, customer retention, processor approval, platform approval, reduced chargebacks, funding, rankings, merchant account stability, or any other commercial outcome.

Forecasts, examples, case studies, ranges, scenarios, and strategic views are not promises of future performance.

Your business may rely on third-party providers such as Shopify, Google Ads, Meta, payment processors, banks, gateways, marketplaces, email platforms, logistics providers, domain registrars, hosts, app providers, AI providers, analytics tools, and software vendors.

You have a separate relationship with those providers and are bound by their terms, billing rules, policies, technical limits, and enforcement decisions.

We are not liable for third-party downtime, suspensions, freezes, account bans, billing errors, rejected campaigns, rejected merchant applications, delayed reviews, outages, API changes, policy changes, security incidents, or platform decisions outside our control.

Any recommendation we make about a third-party provider is a commercial recommendation only. You remain responsible for deciding whether that provider is suitable for your business and risk profile.

Fees, scope, billing structure, payment timing, and inclusions are set out in the applicable project or product document. Unless stated otherwise, fees are in Australian dollars and exclusive of GST.

Invoices must be paid by the due date without set-off, withholding, or deduction unless the law requires otherwise.

If payment is late, we may suspend access, pause work, withhold delivery, or revoke tool or portal access until the account is brought back into good standing. You must also reimburse reasonable recovery costs we incur in collecting overdue amounts.

If the scope changes or your instructions materially expand the work, we may pause the affected work and issue a revised scope, timeline, fee, or change proposal before continuing.

Fees paid for reserved capacity, diagnostic work, strategy, planning, custom build work, setup work, and work already performed are generally non-refundable unless the law requires otherwise or we agree otherwise in writing.

Nothing in these terms excludes or restricts any refund, remedy, or consumer guarantee right that cannot lawfully be excluded.

Each party keeps ownership of its pre-existing intellectual property, systems, frameworks, software, prompts, methods, templates, processes, know-how, and materials.

Subject to full payment of the relevant fees, we grant you a perpetual, non-exclusive, non-transferable licence to use the final bespoke deliverables created specifically for you for your own business, brand, and commercial operations.

Unless we expressly assign them in writing, our underlying methods, prompts, code libraries, frameworks, reusable systems, templates, datasets, process documents, and know-how remain our property.

You warrant that you have the right to provide all content, data, imagery, trademarks, account access, copy, and materials you give us and that our use of those materials for the engagement will not infringe another person’s rights.

Each party must keep the other party’s confidential information confidential and only use it for the engagement, unless disclosure is required by law or the information becomes public other than through a breach.

You must not share our confidential methods, frameworks, pricing, prompts, internal materials, or non-public product information outside your business except with advisers or personnel who genuinely need access and are bound by appropriate confidentiality obligations.

Unless we agree otherwise in writing, we will not publicly identify you as a client or publish confidential results, account data, or internal materials. We may, however, keep internal records of the work for compliance, support, and dispute management.

We handle personal information in line with our Privacy Policy and applicable privacy law. Our current Privacy Policy is published on this website and forms part of the way we operate, but it does not reduce your obligations under these terms.

If you submit enquiry details, customer data, account data, campaign data, prompts, uploads, or other material to us or through our tools, you warrant that you are authorised to do so and that your collection and disclosure of that material is lawful.

Do not send sensitive personal information, health information, privileged legal material, or highly confidential third-party information through an enquiry form, assistant, portal, or automation unless we expressly ask for it and the relevant workflow is approved for that kind of data.

Unless we expressly agree otherwise in writing, you remain the controller of your customer and business data, and you remain responsible for retention, disclosure, consent, and compliance obligations that apply to that data.

We will perform the services with reasonable care and skill.

Except for rights that cannot lawfully be excluded, we do not warrant that services, assistant features, automation tools, portals, templates, dashboards, or software-like features will be uninterrupted, error-free, secure against every threat, or suitable for every use case.

Drafts, estimates, strategy options, assistant outputs, examples, scenarios, and prototypes are provided for review and decision support, not as guaranteed final answers.

To the maximum extent permitted by law, all implied representations, warranties, guarantees, and conditions that can lawfully be excluded are excluded.

Nothing in these terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, including non-excludable guarantees under the Australian Consumer Law.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, punitive, exemplary, or consequential loss, or for loss of revenue, profit, goodwill, business opportunity, platform access, anticipated savings, or data, even if that loss was foreseeable.

To the maximum extent permitted by law, GrowMyBrand’s total aggregate liability arising out of or in connection with the relevant engagement or product, whether in contract, tort (including negligence), statute, equity, or otherwise, is limited to the fees paid or payable by you for that engagement or product in the 12 months before the event giving rise to the claim.

If a non-excludable guarantee under the Australian Consumer Law applies to services not ordinarily acquired for personal, domestic, or household use or consumption, then, to the extent permitted by section 64A of Schedule 2 of the Competition and Consumer Act 2010 (Cth), our liability is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.

Nothing in these terms limits liability for fraud, wilful misconduct, or liability that cannot lawfully be limited or excluded.

You indemnify GrowMyBrand and its personnel against third-party claims, losses, liabilities, costs, and expenses (including reasonable legal costs) to the extent they arise from: (a) your products, services, or campaigns; (b) your materials, data, or instructions; (c) your breach of law; (d) your breach of these terms; or (e) your use of deliverables other than as supplied or approved by us.

We indemnify you against third-party claims that final bespoke deliverables created solely by us for you infringe an Australian intellectual property right, except to the extent the claim arises from your materials, your instructions, third-party materials, modifications not made by us, or use outside the agreed scope.

A party seeking the benefit of an indemnity must give prompt notice of the claim, allow the indemnifying party reasonable control of the defence and settlement, and provide reasonable cooperation at the indemnifying party’s cost. The indemnifying party must not settle a claim in a way that admits fault or imposes obligations on the other party without that party’s consent, not to be unreasonably withheld.

We may suspend work or access immediately if you fail to pay invoices when due, misuse the service, expose us or the service to material legal, security, or platform risk, abuse our team, or commit a material breach.

Either party may terminate for material breach if that breach is not remedied within 14 days after written notice, or immediately if the breach is incapable of remedy.

You may also terminate an ongoing engagement for convenience on written notice, but fees for work already performed, reserved time, committed third-party costs, and non-cancellable work remain payable.

On termination, your right to access any suspended or subscription-based tool, portal, or assistant feature may end immediately unless we agree a transition period in writing.

Termination does not affect rights accrued before termination or clauses that are intended to survive termination, including fees, IP, confidentiality, privacy, indemnity, liability, and dispute clauses.

Before starting court proceedings, each party must first try in good faith to resolve the dispute through direct discussions for at least 14 days, unless urgent interlocutory or injunctive relief is reasonably required.

These terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland and courts competent to hear appeals from them.

You must not misuse this website, interfere with its operation, attempt unauthorised access, scrape protected areas, introduce malicious code, or use the site in a way that is unlawful or harmful to GrowMyBrand or other users.

You must not use protected website content, private pages, or restricted materials to build competing datasets, models, or services without our written consent.

We may update, suspend, or remove website content at any time without notice.

Questions about these terms, privacy, or the contracting entity for your engagement can be sent to hello@growmybrand.com.au.

If you want the legal entity details before signing, ask for them before accepting the proposal or paying the first invoice.

Last updated: 26 March 2026.